678luck FAQ
Our users ask us questions across a wide range of topics — how to open an account on 678luck, how to deposit via DANA, e-wallet, or mobile banking, what documents are needed for identity verification, how football markets and live-dealer tables work, and how to withdraw funds. This page answers the most common questions so you can get started without delay.
We have structured this FAQ by topic to help you find answers quickly. If you have a question that is not covered here, or if you need account-specific assistance, our support team is available to help. For details about how we handle your personal data, visit our privacy policy. For the full terms under which our services operate, consult our terms and conditions.
This FAQ covers account setup, payment methods (including local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers), game rules, and account security. Read the relevant sections below, or use your browser's search function (Ctrl+F or Cmd+F) to find a specific keyword.
Topics covered in this FAQ
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Account and registrationhow to start, KYC verification, password recovery
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Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
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Game rules and offersfootball betting, live-dealer tables, slots, esports markets, demo play, bonuses
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Security and account careaccount protection, support contact, multi-account policy, transaction troubleshooting
Questions and answers
Account and registration
We require two documents to verify your identity on 678luck. First, a government-issued ID such as a national ID card, passport, or driver's license. Second, proof of address — typically a utility bill, bank statement, or official letter dated within the last three months. If you live in Jakarta, Surabaya, Bandung, or Medan, your documents should match your registered address. Upload clear, colour copies of both documents through your account dashboard. Our verification team reviews submissions within one business day. If we need clarification, we will contact you via email.
We do not charge any fees for deposits on 678luck. When you transfer funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, the amount you enter is the amount that arrives in your account. Bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a standard bank transfer fee, but that is set by your bank, not by us. For withdrawals, we also do not charge a processing fee. Your withdrawal request is processed according to our standard timelines, and the full amount is sent to your nominated account. Be aware that your bank may apply a receiving fee; contact your bank if you have questions about incoming transfer charges.
We do not charge any fees for deposits on 678luck. When you transfer funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, the amount you enter is the amount that arrives in your account. Bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a standard bank transfer fee, but that is set by your bank, not by us. For withdrawals, we also do not charge a processing fee. Your withdrawal request is processed according to our standard timelines, and the full amount is sent to your nominated account. Be aware that your bank may apply a receiving fee; contact your bank if you have questions about incoming transfer charges.
We provide several tools to help you manage your 678luck account. You can update your email address, phone number, and password at any time through the account settings page. If you forget your password, use the password-reset link on the login page; we will send a reset link to your registered email. You can also close your account temporarily (suspension) or permanently (full closure) via your account page. If you lose access to your email, contact our support team with proof of identity, and we can help you regain access. Account security is your responsibility; never share your password with anyone, and log out on shared devices.
Payments and transactions
If a deposit fails to arrive in your 678luck account, it is usually because of a network or authentication issue on the payment provider's side. Check your payment app (mobile banking, local payment, online payment, etc.) to confirm the status. If the payment was deducted from your account but did not reach 678luck, your payment provider (not 678luck) must refund it — contact them directly. For bank transfers via e-wallet, mobile banking, local payment, or online payment, allow up to two business days for the funds to arrive. If your deposit has not appeared after two days, provide us with your transfer reference number and we will investigate. Withdrawals can be delayed by bank processing times; standard windows vary by bank but typically range from one to three business days.
Game rules and offers
Many of our slot games and live-dealer tables offer a demo mode where you can play with virtual credits at no cost. Demo mode allows you to learn the rules of games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways before betting real funds. To access demo play, look for the "Demo" or "Free Play" button on the game page. Demo balances reset when you close the game and carry no real-world value. Demo mode is not available for all games or for football markets and esports betting, which require a real account and real deposits.
Free bets and free spins are promotional offers that we provide to new and returning users on 678luck. Free spins are typically credited to specific slot games and can be used without spending your own funds. Free bets are stake credits that can be applied to selected football markets or esports events. Offers vary by season and promotion — for example, we may run special campaigns during Liga 1 matches, Piala AFF tournaments, or Champions League weeks. Check your account promotions page or email notifications to see what offers are active. Any winnings from free bets or free spins are added to your account balance; terms usually apply regarding minimum odds or playthrough requirements. Read the terms of each offer carefully before use.
Security and account care
Our support team is available to answer questions about your 678luck account, payments, and gameplay. You can reach us through the live chat widget on our platform during business hours, or by email through your account dashboard. We provide English-language support and aim to respond to email inquiries within one business day. For urgent account issues — such as suspected unauthorized access — contact us immediately via the in-platform chat or email. We do not accept support requests via phone or social media; always use official 678luck channels to protect your account security. Include your username and a clear description of your issue when you contact us.
No. Each person is permitted to maintain only one active account on 678luck. Creating multiple accounts is a violation of our terms and conditions and may result in account closure, forfeiture of funds, and suspension from the platform. We use identity verification and automated monitoring to detect duplicate accounts. If you have lost access to your account and wish to open a new one, contact our support team first — we can usually restore access to your existing account. Do not attempt to create a new account while your old one is suspended or closed. Multi-accounting is taken seriously and may be referred to relevant authorities if it indicates fraud or money laundering.